Solar Battery Group is committed to providing you with the best possible customer service experience. Solar Battery Group is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Solar Battery Group customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Solar Battery Group takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
We may use or disclose your Personal Information with one of our affiliate companies to let you know about products and services that might better serve your needs, or for running competitions or promotions and other opportunities in which you may be interested.
We may conduct these marketing activities via email, telephone, SMS, mail or other electronic means. We may also market our products to you through third party channels (such as social networking sites).
We will always let you know that you can opt out from receiving our marketing offers at any time. We will process your opt out request as soon as practicable. Even if you opt out of receiving marketing materials from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
Where we market to prospective customers, we are happy to let them know how we obtained their information and will provide easy to follow opt-outs.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Solar Battery Group reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 1300 223 224