Limited Warranty Notice (English)

This warranty will be provided by Solar SG Pty Ltd, trading as Solar Battery Group. Solar Battery Group provides the warranty set out in this document, in respect of an installed product and/or accessory purchased and installed in Australia to the consumer (the “Warranty”), if the Product is purchased and installed in the country listed above, this Warranty is valid and enforceable.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Warranty is voluntarily offered by Solar Battery Group and is separate and in addition to the legal rights of consumers under Australian Consumer Law governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty

1. Solar Battery Group warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. The Product warranty applies to the device itself, including its performance and operation. It is provided for a period of ten (10) years from the date of original installation (“Warranty Period”).
3. The workmanship warranty applies to the work carried out by Solar Battery Group to install or service the Product and any additional accessories included in the installation. It is provided for a period of ten (10) years from the date of original installation of the Product.
4. This Warranty covers all Products installed as part of the installation and their associated operation, subject to the exclusions and conditions set out in this Warranty.

What Solar Battery Group will do in the event of a Warranty claim

1. During the Warranty Period, Solar Battery Group will repair or replace the Product or any of the relevant parts thereof in the event of any defect in the materials and workmanship within a reasonable time.
2. Solar Battery Group will, within a reasonable time after receiving a valid warranty claim, take the necessary steps to repair or replace the Product or provide another appropriate remedy.
3. The consumer shall not be charged (whether for parts, labour or otherwise) for the repair or replacement of a defective Product during the Warranty Period as installed by Solar Battery Group, in accordance with our Terms and Conditions.
4. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for ten (10) years from the date of repair, whichever is longer.
5. For any work covered under warranty, Solar Battery Group will surrender the charge of a call out fee to attend the property at which the Product is installed and correct the fault to expected working condition.
6. In the event of Solar Battery Group causing damage on the property at which the installation occurred during the course of the installation, Solar Battery Group will make reasonable endeavours to remedy and restore any damage.
7. If Solar Battery Group are not equipped to restore the damage to original condition, Solar Battery Group will consult a third-party to complete such work.

What is not covered by the Warranty

1. This Warranty does not cover defects or damage caused by work or alterations carried out by third parties, or by products not supplied by Solar Battery Group. This includes, but is not limited to: force majeure events, possum damage, extreme weather, and natural disasters.

Your responsibilities

1. It is the user’s responsibility to ensure that the Product has consistent internet connectivity and is serviced by a CEC accredited solar installer to ensure the system is free from any debris and artificial interference. If the user experiences issues in the upkeep of the Product, they must contact Solar Battery Group for site-specific support and guidance as soon as practicable after becoming aware of an issue.
2. It is the user’s responsibility to report any faults of the Product that may cause physical damage to the property or result in damage to the Product. The user must report any faults of the Product to Solar Battery Group as soon as practicable after becoming aware of the fault, particularly where it may cause physical damage.
3. If you experience any difficulty, please contact the Solar Battery Group Head Office on 1300 223 224 or alternatively contact via email on support@solarbatterygroup.com.au.
4. This Warranty shall be updated by Solar Battery Group from time to time. Please refer to the Solar Battery Group website to obtain the latest version of the Warranty for the Product.
5. The system is maintained in accordance to the regulation AS4777.